When You've Lost Subscription Access

If you've got a Ten Percent Happier app subscription but there are lock symbols showing up on some of the content, then something got disconnected. This article will help you get back to your subscription.

Did you get signed into a new account instead of your subscription account?

The first thing to check is that you're logged into the Ten Percent Happier app with the same email or Sign in with Apple address you used when you bought your subscription. Your subscription's tied to this address so you'll need to be signed in that way to access it. 

For detailed instructions on signing into an existing account please see: 

Did you purchase your subscription from Apple's App Store or the Google Play store?

If you did, you can Restore your subscription to whatever account you're currently signed into in the Ten Percent Happier app. This moves your subscription but it won't bring your past history and favorites over. This method doesn't work for subscriptions purchased on our website.

Here's how to restore a subscription.

  • Open your Profile tab:
    • iPhone and iPad: Tap the Profile icon in the upper, left corner.
    • Android: Tap the Profile icon in the upper, right corner.
  • Tap Settings (gear icon) in the upper, right corner.
  • Tap Subscription under MEMBERSHIP.
  • Tap Restore Purchases.
  • If your subscription access isn't restored, please email us at support@tenpercent.com.

Still stuck? We can help.

  • If you're logged into the Ten Percent Happier app on your device, the best way to contact us is through the app's settings. When you contact us this way the app automatically includes some information that's often helpful to us in resolving your issue. Here's how to send that email:
    • Open the app.
    • Open your Profile tab:
      • iPhone and iPad: Tap the Profile icon in the upper, left corner.
      • Android: Tap the Profile icon in the upper, right corner.
    • Tap Settings (gear icon) in the upper, right corner.
    • Scroll down and tap Contact under SUPPORT.
    • Add your text to this pre-populated email being sure to leave the list of information at the bottom of the email intact.
    • Send us this email message.
  • If you can't log into the app, please email us directly at support@tenpercent.com.
  • If you have a copy of your receipt, the date and amount of the purchase, or other information that might be helpful, please include that in your email.

No matter what the question, we're here to help. Email us at support@tenpercent.com anytime.