When You've Lost Subscription Access

If you've lost access to your existing subscription, here are some possible solutions.

The first thing to check is that you're logged into the Ten Percent Happier app with the same email or Sign in with Apple address you used when purchasing your subscription. Your subscription's tied to this address so you'll need to be signed in with that way to access it. For detailed instructions on signing into an existing account, please see: 


If you're signed into your subscription address and purchased it from Apple's App Store or the Google Play Store, you can Restore you purchase using these steps.

  • Open your Profile tab:
    • iPhone and iPad, tap the profile icon in the upper, left hand corner of the app.
    • Android, look in the lower, right hand corner of the app.
  • Tap Settings (gear icon at top right of Profile tab).
  • Tap Subscription under MEMBERSHIP.
  • Tap Restore Purchases.
  • If your subscription access isn't restored, please contact us.

iOS:

Android:

Still stuck?

  • If you're logged into the Ten Percent Happier app on your device, the best way to contact us is through the app's settings. When you contact us this way the app automatically includes some information that's often helpful to us in resolving your issue. Here's how to send that email:
    • Open the app.
    • Open your Profile tab:
      • iPhone and iPad, tap the profile icon in the upper, left hand corner of the app.
      • Android, look in the lower, right hand corner of the app.
    • Tap Settings (gear icon at top right of Profile tab).
    • Scroll down and tap Contact under SUPPORT.
    • Add your text to this pre-populated email being sure to leave the list of information at the bottom of the email intact.
    • Send us this email message.
  • If you can't log into the app, please email us directly at support@tenpercent.com.
  • If you have a copy of your receipt or other information pertaining to your purchased subscription please include that in any email to us so we can help you restore your subscription access.