Managing a Web Subscription
Thanks for subscribing to Ten Percent Happier through our website! When you buy a subscription on our website, you make the purchase for a specific account then log into the same account on your Apple or Android device using the subscribed address.
Please email our customer support team at firstname.lastname@example.org to make changes to your subscription. We love to hear from you and we look forward to getting your app account set up in the way that works best for you.
Good Things to Know About Subscriptions Purchased on Our Website
- Receipts: To find the receipt from Ten Percent Happier for your subscription please check the email address you used for the purchase. We send the receipt there and it has the subject line Your receipt from Ten Percent Happier. Our Help Center article How can I tell what address my app is signed into? will help you find your registered address. If your registered address is a hidden Sign in with Apple identifier, Apple forwarded your receipt to the email address you use for your Apple ID.
- When does my subscription end? You can find this information in your app settings. Our Help Center article How can I tell when my subscription ends? has the steps.
- Updating your payment method: To update your payment method please send us an email at email@example.com and include the address you use for your Ten Percent Happier app registration. We'll send you a secure link.
- How can I cancel my subscription? Email our customer support team at firstname.lastname@example.org and include the email address you used to register your subscribed account. Our Help Center article How can I tell what address my app is signed into? might be helpful. If you're unsure of the email or login method you used when purchasing your subscription, sharing the last 4 digits of the credit card used to purchase it is the quickest way for us to locate your account.
Uninstalling the app will not cancel your subscription.
After canceling your renewal you'll continue to have access to the Ten Percent Happier premium content until the expiration date. Once your subscription expires, you'll have a free account with access to The Basics with Joseph Goldstein and anything else that's currently unlocked.
If these instructions don't match what you're seeing in your app, please make sure you're updated to the most current version of Ten Percent Happier. Our Help Center article How do I update my Ten Percent Happier app? has information to help you get this done.
If you have any more questions we'd love to hear from you at email@example.com